General Information About Labvanced

In this section, you will learn more about the Labvanced platform and find questions and answers about Labvanced features and inner workings. This information is meant to serve as a guideline for users seeking explanations of general information topics like security, precision, and more. Please visit these pages if you have questions about study creation or need help with troubleshooting.

There are six categories in this section:

These sections are meant to serve as quick answers to frequently asked questions about the general workings of the platform, not complete walkthroughs. For more detailed explanations, please refer to the Guideopen in new window and search for the section that best relates to your question as these pages will provide explanations and insights to answer more specific questions.

You can also visit this page dedicated to questions about study creation or this troubleshooting page.

If you have a question about the platform that is not answered in one of these categories, or that you feel does not fit into these pages, please reach out to us via the Live Chat. We will answer your question in a timely manner and will likely direct you to a section of the Documentation where you can find a detailed explanation of your topic.

We are also happy to work with you in scheduling virtual meetings with our team to go through specific questions about your study. If your question cannot be quickly answered via the Live Chat or through the Documentation, a meeting may be a better option. For large groups such as labs, a virtual meeting can serve as a demonstration as well as a live Question & Answer session for users to ask several specific questions.

We also welcome submissions of questions that you think would be helpful to other users. If you feel that your question applies to others, please let us know. We would be happy to add it to our documentation.