Dedicated Custom Support
If you need hands-on help with anything related to Labvanced, Dedicated Support provides structured 1:1 assistance and expert consulting that goes far beyond standard customer service. This premium, add-on service is designed for researchers, labs, and institutions who want personalized guidance not only to solve technical challenges, but also to strategically improve and optimize their studies from start to finish.
Personalized 1:1 Support
Dedicated Support is delivered through hourly packages, ensuring meaningful collaboration and measurable progress. Packages begin at a minimum of 5 hours, with extended options of 10 or 20 hours available for more complex or long-term projects. This format allows you to secure dedicated time with a Labvanced specialist who can deeply understand your study design, goals, and technical setup.
During 1:1 support calls, you receive real-time guidance tailored to your specific needs. Whether you are fixing issues in your experiment logic, implementing advanced features, building complex participant flows, integrating external tools, or troubleshooting unexpected bugs, an expert works directly with you to implement effective solutions. Instead of relying solely on documentation or asynchronous communication, you gain focused, interactive assistance that accelerates progress.
Strategic Consulting & Ongoing Collaboration
Dedicated Support also provides higher-level consulting to strengthen both the technical and methodological quality of your research. Labvanced experts can help you optimize study structure, improve data quality, streamline workflows, and enhance participant experience. This is especially valuable for large-scale projects, grant-funded research, labs transitioning from other platforms, or teams onboarding new members who need structured guidance.
The hourly package model behind the Labvanced Dedicated Support packages ensures flexibility while encouraging continuity. Your hours can be used intensively during critical development phases or distributed across different stages of your project. Larger packages, such as 10 or 20 hours, are ideal for teams seeking deeper collaboration and sustained expert involvement.
With Dedicated Support from Labvanced, you gain more than technical support through 1:1 sessions, you gain a knowledgeable partner committed to helping you build better studies, work more efficiently, and achieve reliable research outcomes with confidence.