Our FAQ page is constantly being updated with common questions that users may have about Labvanced, including questions about study creation or general problems or troubleshooting that our users have while using the platform for study creation. We hope to provide all users with enough information to succeed in creating any type of study on our platform.

Please use the category links to navigate to groups of questions and find answers that will be most helpful for you. If you are having trouble finding the answer to your question, please contact us!

Study Creation Questions

This section handles questions about study creationopen in new window that are related to the implementation of certain objects, the use of events, balancing, and more. If you don't see your question there, please refer to the appropriate section of the Guideopen in new window for more information.


You can consult the troubleshootingopen in new window section if you are experiencing any hurdles while creating your study on Labvanced. Here, we list commonly encountered problems that come across during experimental creation and how to fix them. Major topics include but are not limited to: tasks and trials, general implementation, running studies, using other devices, eye tracking. Please keep in mind that these are suggestions. If you experience a major issue, please contact us immediately.

General Information

If you have questions about Labvanced as a platform, including its capabilities and features, please refer to the General Informationopen in new window section where the following topics are covered:

  • Overview and Features: provides information about the basics of Labvanced as an experimental platform, including what kinds of studies can be created.
  • Security and Data Privacy: facts about security, data storage and how we protect our participants’ privacy.
  • Licensing: information about the licenses and different costs associated with them.
  • Precision of Labvanced: answers to questions regarding precision of stimulus timing and spatial presentation.
  • Programmatic Use and API: quick answers about the programmatic use of Labvanced and handling of APIs.
  • Using Labvanced Offline: a detailed, step-by-step walkthrough (with images) showing you how to install and run the offline version of Labvanced.